Our Reviews

My car had greasy handprints everywhere - inside and outside. Very disappointing.

Great experience!

The dealership always does a great job in sales, and servicing my vehicles.

NA

First time at this dealership since our recent move to the area. It was a surprise how small the dealership was but staff was very nice and promptly got my service completed.

Service was performed completely and on time

Very professional

Easy book on line go get work done leave

Employees are professional and courteous.

They seem to work hard on fixing problem

The dealership is fine nice salesman. Very disappointed in the new Chevy equinox. I would not have purchased.if id known i would be extorted for $265 to have a hitch wiring harness enabled. Car also had an extremely loud rear vibration that took 3 service calls to fix.

All was good

Good job. Very quick.

It was great They got me a car to drive fixed it fast and kept me informed during the process.

Very quick for the oil change.

Made an appointment for a simple oil change. Got there at the appointed time. A half hour later was told they didn't have the filter and it would be another 45 minutes before they would have one. An hour later they still didn't have the filter. I said drive me to my house and I will get the filter that is sitting in my garage. By the time we got back they had finally received the filter and proceeded to complete the job. Took 2.5 hours to finish an oil change. Unacceptable and unprofessional. Nobody bothered to check and make sure they had the necessary parts prior to my arrival. This is the second time this dealership has screwed me over on a simple job.

Frustrating when you go in for a routine oil change in something wrong. It’s done to my car and I have to call off work to come in the next working day to get my car fixed not the first time this has happened. Have had several issues with the service department

no problems

In and out very quickly

Your price for doing break work on my truck was to pricy it didn’t need a complete all a around brake job

From start to finish, the communication and service are outstanding! Thank you for making it so easy to have service work done!

Always 1st class

I’ve always had good service from sawyers this isn’t about sawyers it’s making Gm no that spending 580.00 for labor an 80.00 for parts to service a transmission .Gm engineering needs to rethink its design.I hope your Gm rep.reads this. Ken Block sawyer customer.

Scott was amazing, very kind and professional.

We had 2 vehicles serviced. We do not believe the tire pressure was checked. Less than 9 hours later, there was a warning light. We put air in and it is holding. Also, the tech left a lot of marks on the sill plate that had to be cleaned up. Lastly, we had a headlight bulb out and it wasn't inspected. Maybe you don't inspect tires and headlights. I don't know, but those seem like basic inspection items. Just seemed like this time there wasn't the same level of care as previous experiences.

Very good service and quick turnaround time

Fast service

Very quick

Everything was fine

Service and attention to detail was outstanding enjoyed working with Jeff and Duane

Everyone was friendly. My oil change was done quickly and I was on with my day.

no complaints all services done and on time

The service was done quickly and with terrific professionalism.

Always friendly and great service!

Always great service.

Good as usual😊

Fast and easy

Great service.

Everything seems fine so far. Service took longer to complete than was anticipated. But that's OK Better take a little longer and have it done right, than to rush and miss something. Thanks for a good job.

Great communication, easy to schedule, great service

Everyone was courteous and professional. I arrived a bit early for my appointment and was taken care of immediately! Very happy with the service!

Fast, friendly service. Great place to go. Oil change in 30 minutes or less.

Was told would be looked at in a day or two. It took 5 days to get a quote and 7 days to begin the work. Was told the cost would be $775 and that they would fill the fuel tank up. I said not to fill it up at $5 per gallon and to just put a gallon or two stating that I assumed you marked up the fuel. When he still quoted $775, I asked him to fill it up if it doesn't change the cost at all. When Jacob didn't tell me that you typically just put in a couple gallons and just pass that cost through and add it to the $775, I had no idea that the total would be $790 plus tax. The extra $15 was no big deal. It was the combative and argumentative stance that Jacob took when I asked about the extra cost and why he didn't communicate that to me. He insisted that he did and that I was just wrong. When I told him, "If you can't communicate the cost, I guess I won't be back." he said, "that's fine" and walked away. The two girls at the cashier counter witnessed the entire thing and didn't say a thing. I don't need any more proof that you don't appreciate your customers.

Pleasant staff and comfortable waiting area. And service was done in a timely manner.

I was greeted promptly and my oil change/tire rotation was completely in a timely manner. Tyler, the technician who served me was cordial and professional.

We purchased two cars in one day. We let the salesperson know from the start what we wanted, and that we wanted to buy two cars. The salesperson was so slow it took over 7 hours for the deals to be completed for the day and then we had to go back the next day to sign paperwork. That is absurd to me. I basically had to bed the salesperson to let us buy two cars. Looking back on the situation, we should have left. I am happy with the cars, they are great, but I would never recommend someone go to the dealership. At the end of the night the owner came over to thank us for the purchase and even said we were there longer than we should have been, however no one ever came over through the 7 hours asking if we needed help or what was taking so long. The whole process was bizarre.

Very accommodating signing up for an appointment for an oil change and the procedure was done quickly and professionally.

Scheduled service easily. Contacted after assessment was done. Caught between a rock and a hard place. Had to have service done but a bit pricey. Wish they would offer discounts for valued customers.

Great friendly, fast service

Great service was provided

They always do good work

Always polite, nice waiting room area. Service person comes in and explains to the customer if other concerns about vehicle should be addressed.

Quick interaction with maintenance center staff love the coffee in the waiting area. Whole appointment took about 45min which was spot on with what the maintenance staff told me when I handed over my keys.

The repair to wiring damage from squirrels looks good. My interaction with my service advisor however left much to be desired. I had an appointment was set for a Monday morning at 9:00 am with a basic estimate of $155. I went home and waited. I waited until about mid afternoon for an update. I then called for my advisor and left a message. I also sent him an email looking for an update. I waited for another hour and a half, still no response. I eventually got an email from the advisor who told me that the damage was more extensive than originally thought and that the new estimate was now $620 and if it was OK to proceed. He apologized for the delay and that they had gotten busy. I called back or him looking for an explanation. Again I got no answer so I left him another message. I then called to talk to the Service Manager for an update. He apologized for the delay and checked on the progress. He got back and said the they needed to order a “wiring pigtail “ to make a proper repair due to the extensive damage to the harness. He said the part should be in mid morning Tuesday morning. I gave him the OK to order the part. I again received no update by mid day Tuesday. I called my advisor mid afternoon and also left an email message. Still no response. I called again around 12:30 looking for an update. Left another message. I then called for the Service Manager who checked on status. He told me that the repairs were completed. I told him that I had an appointment out of town and migh not be back by 6:00 pm and that I might not be able to pick up my truck until Thursday morning. I was able to pick it up before the dealership closed that day. I used to be a District Manager prior to my retirement 7 years ago and always stressed the importance of communication with the customer regarding repair updates so the customer is not left hanging. Sorry for the length of this survey response, if anything could be improved on with this visit, it would be visit, it would be with communication. In this case I needed to initiate all communication with many messages left. The Service Manager was always available, but the main customer interface was never available.

I was very pleased my experience at Sawyer mostly due to my interaction with salesperson Ben Mason who was professional and knowledgeable. The sales process went very smoothly and Ben was very helpful in orienting me to my new Equinox.

Ben was great to work with and Duane was always available to answer questions if Ben was not. The closing and delivery process was quick and easy. Great experience with a local and convenient dealership.

Quick and easy

Oil change and tire rotation were completed on time and very quickly.

The service department is very good.

Always thorough and staff is respectful and helpful!

We have bought several cars from the dealership and our maintenance there as well. They had a tire sale and we needed tires.

I had a routine oil change & rotation on my truck. It was completed timely and the service writer was very informative about future needs.

Oil change and tire rotation took only a few minutes. Very quick and well done.

Great suburb dealership and service along with the staff. Had an oil change yesterday and in and out in less than 20 mins. 👌👍

Always a great friendly experience great work

Very dependable mechanics

In and out 40 minutes. Great Job.. As a walk in. With know appointment. Thank You

Excellent customer and technician service Quick waiting time for order and install

Always very friendly, explains everything very well. Answers your questions Really good and explains it. The service at Sawyers has always been great, And I have highly recommended them to others..

All problems were fixed. Always great service at Sawyers Chevrolet.

Everyone there is great, just having problems with the phone and the electronic system. Had it in twice now hopefully no more.

New front view camera was installed but the warning light remained on. Dealership tried to fix the issue but ended up filing a technical case report with GM for resolution. When they reply to the dealer I have to take the truck back again to get the issue resolved.

Excellent service by professional and courteous staff. Only dealership I would bring my vehicles for service. They also contribute to the local community and have the absolute best Halloween display I’ve ever seen.

friendly service rep and speedy completion

Excellent service as always.

The second time my stiring wheel had a oily film on it talked to the service manager.

Jake and the entire Service Dept were wonderful to work with. They were very efficient in getting my vehicle repaired quickly.

Took the vehicle in, without appointment & the service dept. quickly explained & fixed the problem.

appointment was at 1 took me in a few minutes early. said about 1/2 hour- got it done a little early

Top notch service, friendly and they really care.

Pleasant experience

dropped off at 6 pm for service the next day they call by 7:10 pm said it was ready for pickup

They changed the oil and checked all the fluid systems, but forgot to reset the oil change indicator light. I got partway home and had to drive back to have them reset that.

I scheduled an oil change and tire rotation for my 2022 Silverado. I dropped the truck off and waited for the work to be done. The work was done on time with no issues. I enjoy the small town feel at Sawyers. The salesman I bought the truck from came over and chatted with my wife and I. Good experience.

Very satisfied

I don’t understand why they change the steering wheel level, the radio, the seat height and the back of the seat. I understand pushing my seat back I’m short but the rest of it was ridiculous. I didn’t know how to fix the steering and had to get the book out and figure it out. Also my tires are supposed to have 35 lbs of air in it and they only put 34 in all of them.

You do what you say. My warrant repair on a used car was treated like an expensive new car owner.

Very quick and professional

Always great!!

Everytime I get an oil change I ask for the tires to be rotated and to put a little more air in the tires. Air is not put into the tires which makes me question if a tire rotation was even done. Probably will take my buisness elsewhere if this continues.

Friendly staff and and accommodating wait room

I am writing to express my gratitude for the assistance provided by Sawyers following a mishap at Jiffy Lube. Your team was right there to help with the damage Jiffy Lube caused to our vehicle. I especially appreciate that you provided an additional sales slip to serve as proof of the damage. This documentation will be very helpful as we resolve the situation. Thank you again for your help.

Service as always was great

Did a wonderful job replacing my tires

Timely and informative! I love the personal feel at Sawyers-they definitely take care of their customers

The service was excellent. There was a slight miscalculation on how long it would take. However, it wasn't a big deal.

Always great

Made a scary, complex process easy

The service center at Sawyer’s Chevrolet always takes care of my car. I trust only this dealership to take care of me!

Oil change was fine, I also got new tires which wasn’t. Leaving the dealership the check tire monitor came on and I immediately returned to the dealership. The person at the check in desk came right over to see what the problem was and checked the code and went to get the tool to change the tire monitor so it properly show each respective tire. As he was doing this I noticed there were no caps on the valve stems so I requested caps. The tire monitor check revealed a bad sensor in one of the tires. The sensor was replaced after a short wait and things seem to be fine now. But I it does make a person wonder if anything else was not done.

The manager down to the service technicians treated me with exceptional courtesy.

Easy check in and the service was performed promptly.

Great service at a fair price.

Scheduled a tire rotation and check for EV software/module updates. I specifically reminded the service advisor that my vehicle was RWD and the tires would need rotated accordingly. Fortunately I was watching the technician when the rotation was being completed because he was rotating the tires incorrectly. I had to stop them and ask that the tires were rotated for a RWD vehicle. Also the vehicle was finished very quickly and when I asked about the check for software updates the answer I received was there was only an over the air update needed. This surprises me, especially with the history of software updates needed on the vehicle and the length of time since last having it checked. Hopefully the check was done, but after the issue with not doing a simple tire rotation correctly I’m not very trusting of all of the work being done correctly.

Service team was excellent.

Previous customer for a truck 12 years ago Immediately knew Sawyers was right dealership for new truck when I met salesperson Jeff Johnson Jeff Johnson was extremely knowledgeable and helpful, excellent customer service

It was very easy to schedule my appointment, staff was friendly and my vehicle was parked right out front when we came to pick it up

They took care of my truck when the check engine light came on two after purchase

Great customer service, always dependable to tell me what I need, what I don’t, and what might need to be done over the next year for service.

Very quick for an oil change. I like that I can use the app to schedule for 7 am.

Jacob was great! He has always been very helpful and explains things very clearly.

Great service

They have always been great at communicating what service needs to be completed.

Took a while but thorough.

It was quick.

It went fast & people were friendly

Sam was great. Everyone seemed to care about our experience.

Went smooth, did everything I asked. Never heard funny noise I heard but I feel they are more experienced, so everything is ok! Great job!

Efficient

Very smooth and professional process. Thank you for your efforts.

Duane found us the vehicle we were looking for within about 15 minutes. Our salesman Scott was also very helpful

Good service. Got me in quick.

Very upset with the cost of the oil change on my 2021 Silverado 6.2L. I was charged $20+ PER QUART of oil. I'm told that Mobile 1 Supercar is required, however it is $10/quart at the local auto store. So GM builds a poor engine that requires special oil and the dealership gouges by for 200% of the cost of the oil. $160 for 8 quarts of oil is robbery. Last oil change this dealer does.

Fastest oil change ever

Had an 7:00 am car maintenance inspection oil change and tire rotation,as well as tire repair. Drop my vehicle off, because I assumed it would take a while. They had everything completed in a very short time , so I should have stayed. Nice work!

Great Job!

Easy to make an appointment, courteous, and fast.

Warranty recall appointment for driver airbag module. I made the appointment over one month in advance. After arriving for my appointment and entering the customer lounge to await the completion of the service, the service technician came out to me after approximately 35 minutes and informed me that they did not have the part on hand. He then proceeded to go through the multi-poimt inspection that was performed and the service recommendations. He did inform me that another technician has departed the dealership to go get the part and would be back shortly. There was no explanation of why the part was not in stock, when I had an appointment for that specific service.

I had an appointment for my oil change at 12:30. i dropped my car off at that time. I called back, at 3:00 and was informed that the car was not ready. I asked them if they could please have it ready so i could pick up my grandkids by 3:30. I showed up at 3:30 and had to wait a few minutes for my car. I did ask why it took so long and really did not get an answer other than they got behind, I don't think it should take 3 hours for an oil change and tire rotation. Everyone was very friendly, and very kind, they did comp my oil change which was unexpected, I did not ask for them to do that. So i did appreciated that. Most of the time when we have been there for this type of service it has been just fine. I hope this was just an off day!!

I got an appointment the same week I called. The technician said it would be done in one day and it was. Everyone was very nice.

Very quick appointment time. Fast service. Work done correctly the very first time.

At Sawyers I am always treated like family; they go above and beyond to make sure I am taken care of :)

it was good and fast

Car running great after service. My only complaint is the lack of communication after a few delays. Instead of calling me, I had to call the service department to get updates. Interactions were A+ and I was offered a nice loaner when my vehicle wasn’t going to be ready. Again, my only concern was lack of communication to me regarding delays.

I'm getting a customer survey email for service received on July 5th. My vehicle wasn't at Sawyers on July 5th. What kind of funky stuff do you have going on with my account? I WAS there on June 10th. My equinox had a P04FB code. You said you needed to order a SET, FAULT AT CRANKCASE PRESSURE SENSOR. Supposedly it wasn't on backorder but would take a "week or two" to come in. I checked back once already and you were sure the part would come in "next Friday". I still havent heard anything from you all and we are going on a month. Do I need to take my vehicle to Feldman or Shaheen?

Everyone was Friendly, courteous, and attentive to my needs. Service was provided in a timely manner.. Additionaly, I was pleasantly Surprised at how good the coffee was.

they always listen to my wants and try to get me what I want within my price range

It was g

Courtesy and timely service given

Friendly staff . They said they were backed up . They still completed quickly.

Dealership had snacks in the lobby which was great!

Great experience!

Fair deal, good amount on my trade.

Good team did a fine job as specialist should

Quick service,technicians and customer service.

Salesman was awesome.

I have been doing business there since 2009. I will never go back. I'm not going to waste any more time explaining my latest experience. The service manager knows exactly what happened. Totally unacceptable.

They missed reinstalling a screw. I had to go back to the dealership to get them to put one in

Very fast, polite, offered free coffee,and gave me a senior discount for my age.

In and out quick and complete good people along with good service spells Great Dealership 🚘

People were so very helpful!

FAST SERVICE

Dealership personnel were very helpful and provided excellent service. The estimate was fully explained and all pertinent information was provided.

Good people, quality service!

Very friendly & courteous technicians. Service & checkout was fast, costs were reasonable

Tyler was helpful in explaining the work that needed to be done to my vehicle, and timely in

Check in was easy for the requested services. Work was done very quickly. Check out was easy. All of the employees I dealt with were friendly and knowledgable.

Truck would not start after leaving Walgreen's. Sawyer's came and jump-started it and got it in for a new battery. Sawyer's then came and picked me up so I could drive the truck home. Sawyer's staff are so helpful. Sawyer's really helped me out on a very cold winter's day! Thank you.

Good Service

Scott was very helpful

Tech people are not very fast they are slow