Our Reviews

It's was a simple oil change tire rotation but as usual, they were prompt and thorough.

Good.

Was not contacted when the replacement part came in - had to make a few phone calls myself to check on its status.

DIDNT HAVE MY V TRUCK IN,DONT KNOW WHAT YOUR TALKING ABOUT!

Very quick service!

Sawyers Chevrolet was fast efficient and Tyler my advisor was great

Good Customer Service

Quick service and great customer service regarding need for new tires. Tyler was very easy to work with on this service visit.

An enjoyable auto sales purchase event happened to me because of the experienced and friendly professional staff of Sawyers Chevy.

Very friendly, not pushy at all. Worked with us on all details. Over all very satisfied. Would definitely go back to them in the future. And would highly recommend them to family and friends.

Fast and efficient, always very nice personal.

Gavon was awesome, very patient with us.

The jury is still out. You guys replaced two sensors and engine light came on next day. This was Thursday and you said you could not look at it till Tuesday next week. Engine light still on. Reduced power message

Service was good, but i had returned because coolant level was low

Everyone was friendly and helpful

Very good

The Service Department at Sawyers has been very accommodating. We have had quite a few repairs come up on a used car we have and Joe in Service has taken good care of us on my daughter's car. Everyone is always friendly and thorough. I would recommend Sawyers Service Department for sure.

The workers were friendly and helpful .

fast and good service

I come to sawyers to get my oil change done. I love how quick you fit me in and then quickly get it done. Everyone is really polite, kind and courteous. There are 2 problems or more like suggestions. #1 the reminder label. Seriously, I have come to sawyers 99% of the time, and you can not take 2 seconds to take the sticky stuff off my window. lol. It is annoying. I love the new clings the last 2 times, thank you. Go the extra mile. #2 this time and one other time, handprints and oil spill on the front of my car. I did not say anything the last time it happened, but really. I smelled oil and could not believe what I saw. I know my car was winter dirty, it has been a busy May, but please treat me like I make a million. Go the extra mile, make my day. I use to go to a different dealership and they vacuumed(just the driver side) and washed my car. I do not expect that but really, handprints? ugh!

Very good.

Was there for oil change and tire rotation service only took about 30 minutes.

I’ve been coming there since I bought the Cruz in 2016 and have been very happy with the service. I don’t feel like I’m being taken advantage of and costs have been very fair.

My vehicle's problem was taken care of and finished when promised.

Had a few hiccups at the start of my service experience. My cell phone number was wrong, with the area code being wrong. We had pointed this out at a vehicle purchase about a month ago, but it was still wrong. After figuring out what was the problem, the service manager contacted me frequently with updates and get my vehicle service completed. Thank you for the great work you all do.

easy to get an appointment

Easy, convenient, and quality work.

Love working with Scott Jubeck and the whole Sawyers team!!

Fast friendly service. Even got a chance to talk with Robert Sawyers. Great overall experience!

Kind and courteous staff.

Friendly helpful great attitude willing to help you

Fast and friendly

Always appreciated the service we receive. Very prompt and professional. Answers all questions.

I had a terrific buying experience at Sawyers Chevrolet. They made my lease transition quick and seamless. Everyone was very friendly and knowledgeable.

Sawyers took charge in taking care of me and my Traverse completely.

Service as always was great

NA

Service team was excellent.

Service was performed completely and on time

Very professional

Easy book on line go get work done leave

Always very friendly, explains everything very well. Answers your questions Really good and explains it. The service at Sawyers has always been great, And I have highly recommended them to others..

Jeff has always been a fantastic salesman and I’ll always go to him first to buy a vehicle.i just wish y'all sold more than Chevrolet.

Work was done promptly and correctly. Everyone is so professional and nice.

Excellent

Outstanding service at a fair price.

Oil change and tire rotation on my 2018 Silverado. It took about an hour while I waited. All went well.

I was in and out in 20 minutes for an oil change and tire rotation. Thank you

First time here. Was in and out in 30 minutes. Great for an oil change.

Great experience but for the cost I feel like the service person should come out and tell you everything was okay. Also feel like the tire rotation should not be a extra charge.

First time at this dealership since our recent move to the area. It was a surprise how small the dealership was but staff was very nice and promptly got my service completed.

Did a wonderful job replacing my tires

My car had greasy handprints everywhere - inside and outside. Very disappointing.

Great experience!

The dealership always does a great job in sales, and servicing my vehicles.

All problems were fixed. Always great service at Sawyers Chevrolet.

Very quick for the oil change.

They seem to work hard on fixing problem

Previous customer for a truck 12 years ago Immediately knew Sawyers was right dealership for new truck when I met salesperson Jeff Johnson Jeff Johnson was extremely knowledgeable and helpful, excellent customer service

All was good

I was very pleased my experience at Sawyer mostly due to my interaction with salesperson Ben Mason who was professional and knowledgeable. The sales process went very smoothly and Ben was very helpful in orienting me to my new Equinox.

Frustrating when you go in for a routine oil change in something wrong. It’s done to my car and I have to call off work to come in the next working day to get my car fixed not the first time this has happened. Have had several issues with the service department

Everyone there is great, just having problems with the phone and the electronic system. Had it in twice now hopefully no more.

Oil change and tire rotation were completed on time and very quickly.

People were so very helpful!

I’ve always had good service from sawyers this isn’t about sawyers it’s making Gm no that spending 580.00 for labor an 80.00 for parts to service a transmission .Gm engineering needs to rethink its design.I hope your Gm rep.reads this. Ken Block sawyer customer.

New front view camera was installed but the warning light remained on. Dealership tried to fix the issue but ended up filing a technical case report with GM for resolution. When they reply to the dealer I have to take the truck back again to get the issue resolved.

Excellent service by professional and courteous staff. Only dealership I would bring my vehicles for service. They also contribute to the local community and have the absolute best Halloween display I’ve ever seen.

Made an appointment for a simple oil change. Got there at the appointed time. A half hour later was told they didn't have the filter and it would be another 45 minutes before they would have one. An hour later they still didn't have the filter. I said drive me to my house and I will get the filter that is sitting in my garage. By the time we got back they had finally received the filter and proceeded to complete the job. Took 2.5 hours to finish an oil change. Unacceptable and unprofessional. Nobody bothered to check and make sure they had the necessary parts prior to my arrival. This is the second time this dealership has screwed me over on a simple job.

Timely and informative! I love the personal feel at Sawyers-they definitely take care of their customers

Ben was great to work with and Duane was always available to answer questions if Ben was not. The closing and delivery process was quick and easy. Great experience with a local and convenient dealership.

Employees are professional and courteous.

Quick and easy

It was very easy to schedule my appointment, staff was friendly and my vehicle was parked right out front when we came to pick it up

The dealership is fine nice salesman. Very disappointed in the new Chevy equinox. I would not have purchased.if id known i would be extorted for $265 to have a hitch wiring harness enabled. Car also had an extremely loud rear vibration that took 3 service calls to fix.

In and out quick and complete good people along with good service spells Great Dealership 🚘

no problems

The service department is very good.

In and out very quickly

Good job. Very quick.

Always thorough and staff is respectful and helpful!

They took care of my truck when the check engine light came on two after purchase

Great customer service, always dependable to tell me what I need, what I don’t, and what might need to be done over the next year for service.

Scott was amazing, very kind and professional.

friendly service rep and speedy completion

Your price for doing break work on my truck was to pricy it didn’t need a complete all a around brake job

Very quick for an oil change. I like that I can use the app to schedule for 7 am.

From start to finish, the communication and service are outstanding! Thank you for making it so easy to have service work done!

Great service.

Everything seems fine so far. Service took longer to complete than was anticipated. But that's OK Better take a little longer and have it done right, than to rush and miss something. Thanks for a good job.

Excellent service as always.

Fast service

Very quick

Good people, quality service!

Very friendly & courteous technicians. Service & checkout was fast, costs were reasonable

It was great They got me a car to drive fixed it fast and kept me informed during the process.

We have bought several cars from the dealership and our maintenance there as well. They had a tire sale and we needed tires.

I had a routine oil change & rotation on my truck. It was completed timely and the service writer was very informative about future needs.

Fast and easy

We had 2 vehicles serviced. We do not believe the tire pressure was checked. Less than 9 hours later, there was a warning light. We put air in and it is holding. Also, the tech left a lot of marks on the sill plate that had to be cleaned up. Lastly, we had a headlight bulb out and it wasn't inspected. Maybe you don't inspect tires and headlights. I don't know, but those seem like basic inspection items. Just seemed like this time there wasn't the same level of care as previous experiences.

Jacob was great! He has always been very helpful and explains things very clearly.

Great service

Always 1st class

Very good service and quick turnaround time

FAST SERVICE

Dealership personnel were very helpful and provided excellent service. The estimate was fully explained and all pertinent information was provided.

Everything was fine

Service and attention to detail was outstanding enjoyed working with Jeff and Duane

Everyone was friendly. My oil change was done quickly and I was on with my day.

no complaints all services done and on time

Fast, friendly service. Great place to go. Oil change in 30 minutes or less.

Great suburb dealership and service along with the staff. Had an oil change yesterday and in and out in less than 20 mins. 👌👍

Always friendly and great service!

Scheduled service easily. Contacted after assessment was done. Caught between a rock and a hard place. Had to have service done but a bit pricey. Wish they would offer discounts for valued customers.

Great friendly, fast service

Always great service.

The service was excellent. There was a slight miscalculation on how long it would take. However, it wasn't a big deal.

Was told would be looked at in a day or two. It took 5 days to get a quote and 7 days to begin the work. Was told the cost would be $775 and that they would fill the fuel tank up. I said not to fill it up at $5 per gallon and to just put a gallon or two stating that I assumed you marked up the fuel. When he still quoted $775, I asked him to fill it up if it doesn't change the cost at all. When Jacob didn't tell me that you typically just put in a couple gallons and just pass that cost through and add it to the $775, I had no idea that the total would be $790 plus tax. The extra $15 was no big deal. It was the combative and argumentative stance that Jacob took when I asked about the extra cost and why he didn't communicate that to me. He insisted that he did and that I was just wrong. When I told him, "If you can't communicate the cost, I guess I won't be back." he said, "that's fine" and walked away. The two girls at the cashier counter witnessed the entire thing and didn't say a thing. I don't need any more proof that you don't appreciate your customers.

Good Service

Always great

Tyler was helpful in explaining the work that needed to be done to my vehicle, and timely in

Oil change and tire rotation took only a few minutes. Very quick and well done.

Great communication, easy to schedule, great service

The second time my stiring wheel had a oily film on it talked to the service manager.

Everyone was courteous and professional. I arrived a bit early for my appointment and was taken care of immediately! Very happy with the service!

Very accommodating signing up for an appointment for an oil change and the procedure was done quickly and professionally.

The service was done quickly and with terrific professionalism.

Check in was easy for the requested services. Work was done very quickly. Check out was easy. All of the employees I dealt with were friendly and knowledgable.

Always a great friendly experience great work

Truck would not start after leaving Walgreen's. Sawyer's came and jump-started it and got it in for a new battery. Sawyer's then came and picked me up so I could drive the truck home. Sawyer's staff are so helpful. Sawyer's really helped me out on a very cold winter's day! Thank you.

Great service was provided

They always do good work

Good as usual😊

Always polite, nice waiting room area. Service person comes in and explains to the customer if other concerns about vehicle should be addressed.

dropped off at 6 pm for service the next day they call by 7:10 pm said it was ready for pickup

They changed the oil and checked all the fluid systems, but forgot to reset the oil change indicator light. I got partway home and had to drive back to have them reset that.

Made a scary, complex process easy

Scott was very helpful

I scheduled an oil change and tire rotation for my 2022 Silverado. I dropped the truck off and waited for the work to be done. The work was done on time with no issues. I enjoy the small town feel at Sawyers. The salesman I bought the truck from came over and chatted with my wife and I. Good experience.

We purchased two cars in one day. We let the salesperson know from the start what we wanted, and that we wanted to buy two cars. The salesperson was so slow it took over 7 hours for the deals to be completed for the day and then we had to go back the next day to sign paperwork. That is absurd to me. I basically had to bed the salesperson to let us buy two cars. Looking back on the situation, we should have left. I am happy with the cars, they are great, but I would never recommend someone go to the dealership. At the end of the night the owner came over to thank us for the purchase and even said we were there longer than we should have been, however no one ever came over through the 7 hours asking if we needed help or what was taking so long. The whole process was bizarre.

Good team did a fine job as specialist should

Quick interaction with maintenance center staff love the coffee in the waiting area. Whole appointment took about 45min which was spot on with what the maintenance staff told me when I handed over my keys.

In and out 40 minutes. Great Job.. As a walk in. With know appointment. Thank You

The repair to wiring damage from squirrels looks good. My interaction with my service advisor however left much to be desired. I had an appointment was set for a Monday morning at 9:00 am with a basic estimate of $155. I went home and waited. I waited until about mid afternoon for an update. I then called for my advisor and left a message. I also sent him an email looking for an update. I waited for another hour and a half, still no response. I eventually got an email from the advisor who told me that the damage was more extensive than originally thought and that the new estimate was now $620 and if it was OK to proceed. He apologized for the delay and that they had gotten busy. I called back or him looking for an explanation. Again I got no answer so I left him another message. I then called to talk to the Service Manager for an update. He apologized for the delay and checked on the progress. He got back and said the they needed to order a “wiring pigtail “ to make a proper repair due to the extensive damage to the harness. He said the part should be in mid morning Tuesday morning. I gave him the OK to order the part. I again received no update by mid day Tuesday. I called my advisor mid afternoon and also left an email message. Still no response. I called again around 12:30 looking for an update. Left another message. I then called for the Service Manager who checked on status. He told me that the repairs were completed. I told him that I had an appointment out of town and migh not be back by 6:00 pm and that I might not be able to pick up my truck until Thursday morning. I was able to pick it up before the dealership closed that day. I used to be a District Manager prior to my retirement 7 years ago and always stressed the importance of communication with the customer regarding repair updates so the customer is not left hanging. Sorry for the length of this survey response, if anything could be improved on with this visit, it would be visit, it would be with communication. In this case I needed to initiate all communication with many messages left. The Service Manager was always available, but the main customer interface was never available.

They have always been great at communicating what service needs to be completed.

Pleasant staff and comfortable waiting area. And service was done in a timely manner.

Took a while but thorough.

I was greeted promptly and my oil change/tire rotation was completely in a timely manner. Tyler, the technician who served me was cordial and professional.

Very dependable mechanics

It was quick.

Tech people are not very fast they are slow

Fair deal, good amount on my trade.

Very satisfied

Quick service,technicians and customer service.

I don’t understand why they change the steering wheel level, the radio, the seat height and the back of the seat. I understand pushing my seat back I’m short but the rest of it was ridiculous. I didn’t know how to fix the steering and had to get the book out and figure it out. Also my tires are supposed to have 35 lbs of air in it and they only put 34 in all of them.

Efficient

You do what you say. My warrant repair on a used car was treated like an expensive new car owner.

Took the vehicle in, without appointment & the service dept. quickly explained & fixed the problem.

Very smooth and professional process. Thank you for your efforts.

Duane found us the vehicle we were looking for within about 15 minutes. Our salesman Scott was also very helpful

Very quick and professional

Always great!!

Jake and the entire Service Dept were wonderful to work with. They were very efficient in getting my vehicle repaired quickly.

Salesman was awesome.

I have been doing business there since 2009. I will never go back. I'm not going to waste any more time explaining my latest experience. The service manager knows exactly what happened. Totally unacceptable.

appointment was at 1 took me in a few minutes early. said about 1/2 hour- got it done a little early